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Contact Guidelines
Before this page collects any message, its scope is limited to feedback about the website itself — the accuracy of the reviews, the clarity of the bonus breakdowns, or a correction you believe is warranted. It does not cover disputes with a casino operator, questions about an account you hold elsewhere, or requests for gambling advice, since none of those can be resolved from here.
Every submission is read by the editorial team and used to verify or revise the affected page. A pattern of similar reports carries more weight than a single note, so recurring themes are checked against the operator’s current terms before any change is published.
Useful Messages
To make the review process efficient, a message should name the specific page or casino being discussed and state what you expected versus what the site currently shows. Including the date you observed the discrepancy helps the team confirm whether the page is simply outdated or was incorrect from the start.
When the topic is a bonus or a wagering condition, quote the figure exactly as you saw it on the site. Vague descriptions such as “the wagering is wrong” offer little to act on, while a precise quotation allows an immediate comparison against the operator’s published terms.
Data Handling
Information written into the form is used solely for the purpose of improving the website. The content of your message is reviewed by the editorial staff, and any personal identifiers you include are not shared with any casino operator or third party. The correspondence is retained only as long as necessary to complete the verification work, after which it is deleted.
No message sent through this page influences the rating of a casino in either direction. A compliment does not raise a score, and a complaint does not lower one; the published verdict is based exclusively on the operator’s documented terms and the editorial assessment of them.
Response Expectations
Replies are sent to the address you provide, but only when the message calls for one. A simple correction that is applied to the page may not receive an individual acknowledgement, whereas a substantive question about the review methodology will. Turnaround is handled without undue delay, though complex verification against an operator’s terms can take longer than a straightforward fix.
This website does not offer counselling, and the form is not a channel for personal gambling problems. Anyone seeking support for their own play should contact a recognised help organisation directly, and the editorial team encourages that step before any further interaction with this site.